Privacy Policy

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Privacy Policy- The Jugaad Labs

Effective Date: 20/01/2025

1. Introduction

The Jugaad Labs ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you access or use our website (https://thejugaadlabs.eu/) and associated services.

We comply with the General Data Protection Regulation (GDPR) and other applicable Swedish laws concerning data protection and privacy.

2. Data We Collect

We collect the following types of data:

a. Personal Data Provided by Users:

  • Name, contact details (email, phone number, address)
  • Payment information (processed securely by third-party payment providers)
  • Account credentials (username, password)
  • Order details and service preferences
  • Customer reviews, feedback, and correspondence

b. Data Collected Automatically:

  • IP address, device type, and browser information
  • Usage data such as pages visited, actions taken, and time spent on the website
  • Cookies and tracking technologies (refer to Section 6 for details)
  • Location data (if enabled by the user)

c. Data from Third-Party Sources:

  • Social media profiles (if logging in via third-party authentication)
  • Publicly available information from online sources
  • Payment verification and anti-fraud services

3. How We Use Your Data

We use your personal data for the following purposes:

  • To facilitate bookings and service transactions
  • To process payments securely
  • To provide customer support and respond to inquiries
  • To enhance our platform’s functionality and user experience
  • To ensure compliance with legal obligations and security requirements
  • To send notifications, promotional offers, and service updates (with opt-out options)
  • To resolve disputes and enforce our terms
  • To analyze platform performance and improve services
  • To prevent fraudulent transactions and security breaches

4. Data Sharing and Third Parties

We do not sell or trade personal data. However, we may share data with:

  • Service Providers: Your data is shared with service providers to facilitate bookings and transactions.
  • Payment Processors: Secure payment processing is handled by Swish and Adyen.
  • Legal Authorities: If required by law or to enforce our rights.
  • Marketing and Analytics Partners: We use Google Analytics and similar tools for insights,with anonymized data where applicable.
  • Cloud Storage Providers: For secure data storage and backups.
  • IT and Security Services: To detect and prevent fraud, cyber threats, and unauthorized access.

5. Data Retention

We retain personal data for as long as necessary to fulfill our business and legal obligations:

  • User accounts: Retained until deletion request
  • Booking history and invoices: Retained for at least five years as per Swedish tax law
  • Communication logs: If required by law or to enforce our rights.
  • Marketing and Analytics Partners: Retained for 12 months.
  • Payment records: For secure data storage and backups.
  • IT and Security Services: Retained for legal and financial auditing purposes.

Once data is no longer required, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies to enhance functionality, analyze traffic, and personalize content. Users can manage cookie preferences via browser settings. Disabling cookies may affect service usability

Types of cookies we use:

  • Essential Cookies : Necessary for site functionality.
  • Analytical Cookies: Help analyze user behavior.
  • Marketing Cookies: Used for personalized ads and promotions.

7. Your Rights Under GDPR

As a user within the EU, you have the following rights:

  • Access : Request copies of your personal data.
  • Correction : Help analyze user behavior.
  • Erasure : Request deletion of your data (subject to legal constraints).
  • Restriction : Limit processing of your data under certain conditions.
  • Objection : Object to data processing for direct marketing.
  • Portability : Receive your data in a machine-readable format.
  • Withdraw Consent : Opt-out of marketing communications anytime.

To exercise your rights, contact us at support@thejugaadlabs.eu

8. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls. However, no online transmission is 100% secure. Users should safeguard their credentials and notify us of any security concerns.

Security measures include:

  • End-to-end encryption for sensitive data
  • Regular security audits and vulnerability assessments
  • Two-factor authentication for account security

9. International Data Transfers

If we transfer your data outside the EU, we ensure adequate protection through standard contractual clauses or other legal mechanisms.

10. Children’s Privacy

Our platform is not intended for users under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us for deletion.

11. Legal Compliance and Changes to This Policy

We comply with the Swedish Contracts Act (Avtalslagen 1915:218), the Swedish Consumer Services Act (Konsumenttjänstlagen 1985:716), and the E-Commerce Act (2002:562).

We may update this Privacy Policy periodically. The latest version will be posted on our website with the revised effective date

12. Contact Information

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

  • Email: support@thejugaadlabs.eu
  • WhatsApp: [+46 734952410]
  • Instagram: @thejugaadlabs.eu

By using The Jugaad Labs platform, you acknowledge that you have read, understood, and agree to this Privacy Policy